What information do we collect?

Land Securities Properties Limited deals with various partner organisations as part of its business activities. As part of these relationships, Landsec collects personal information about the people we deal with including:

• professional contact details such as name, job title and email address
• information about your role, professional responsibilities and business interests
• details of our dealings with you and other business-relevant information

How do we collect information about you?

Most of the personal information we collect will be obtained as part of our day-to-day business dealing with you – for example if you inquire about Landsec’s services and provide your contact details to us.

We may also collect relevant business information from our agents, property marketing platforms, social media sites and other publicly available resources, but this will be limited to business-relevant, professional information.

If you are enquiring about one of our commercial premises, or wish to become an occupant, we may collect the following information about you:

• Contact Information, including your name, mailing address, phone number and email address.
• Professional Information, including your company name, title, role, team and area of professional interest.
• Payment Information, including your credit or debit card details, bank account information, and payment or other information required when you make a purchase.
• Other information as is necessary to answer your enquiries or to administer your occupation of Landsec premises.

How we use your personal information

We may use your personal information:

• To contact you and to engage with you regarding our mutual business interests – for example to make you aware of new properties we are offering and to maintain the relationship between Landsec and business contacts at the other organisations we deal with.
• We may also send you relevant marketing material, for example about new properties coming onto the market via our newsletter or app. We will always stop sending you marketing if you ask us to.
• We may also use personal information to monitor and improve the products and services we offer.

What is our legal basis for collecting your personal information?

Legitimate interests – we believe that it is in Landsec’s legitimate interests to use your professional contact details and other information to maintain our lawful business relationships with you.

We may have other legal bases for collecting personal information – please contact us using the details below if you want to know more about this.

Do we share your personal information with anyone else?

We may share information we collect about you with third parties including:

• Business partners and third party organisations that we work with to provide our services
• Joint Venture partners and other companies in our group
• Purchasers of all or part of our business or any of our properties
• Advisors in relation to the sale or disposure of our business
• Other companies within Landsec’s corporate group.
• Our auditors, insurers, solicitors and other professional advisors.
• Law enforcement agencies, courts, regulators, government authorities or legal representatives when we have a legal or regulatory duty to do so.
• The general public – for example where we publish photos or videos on a Landsec website.

We will also share information about you where we are required to do so by law, court order or other legal process. We may also exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction, or to protect and defend our rights or property.

International transfers of your personal information

In some cases we may transfer your personal information outside the UK. If we do this, we always make sure that the information will be subject to appropriate security and will only be used for the purpose it was collected for originally.

The security of your personal information

Landsec has technical and organisational measures in place to make sure your personal information is subject to suitable security and is not shared or used inappropriately. If we share personal information with a third party, we always require them to maintain appropriate technical and organisational measures to protect it.

How long do we keep your personal information for?

We retain your personal information for as long as we need it for the purpose for which it was collected. In some cases we are required by law to retain certain information for a particular period, but usually our retention periods are set according to business need.

In some cases we keep personal information for longer than usual, for example to manage a complaint or in the context of litigation.

In some cases we will anonymise your personal information for research or statistical purposes. We may hold anonymised information indefinitely.

Your personal information rights.

You have the right to:

• Obtain a copy of your personal information.
• Require Landsec to rectify any inaccurate personal information or to add any information that you think is missing.
• Have personal information about you erased.
• Restrict the processing of your personal information – i.e. to stop Landsec using it.
• Object to the processing of your personal information, for example for direct marketing purposes.
• Have your personal information transferred to another organisation.
• If applicable, not to be subject to an automated decision-making process.

There may be some exemptions from, and limitations to, the rights above, depending on the circumstances. However, it is Landsec’s policy to comply with all information rights requests as fully as we can.

If you want to exercise any of your information rights, please contact us using the details below and we will be in touch to request any further information we need, including proof of ID.

Our Contact Details

If you have any questions about this Privacy Notice, want to know more about how we handle your personal information or want to complain about our use of it, please contact us at:

Land Securities Properties Limited

Address: 100 Victoria Street, London, SW1E 5JL
Email address: dataprotection@landsec.com

If you are not happy with any aspect of way Landsec collects and uses your personal information, you can complain to the Information Commissioner's Office, the UK regulator for data protection issues. Please see www.ico.org.uk. Please contact us first though and we will always try to resolve any issues you have.

This Privacy Notice was last updated on 02/24