Privacy Notice: Aspire Assist

Aspire Assist is the service that Land Securities Properties Limited operates to provide support regarding its policies and processes relevant to the occupants of Landsec properties. This privacy notice explains the personal information we collect when you use Aspire Assist, how we use it and the information rights you have.

What information do we collect?

We only collect the information necessary to deal with your support request, for example your contact details, the property you occupy and information about the nature of the support you require. We also keep a record of the outcome of your support request. This is the case whether you submit a support ticket or contact us through LiveChat, our HelpLine or Assist Email.

How we use your personal information

We only use your personal information to provide the support you have requested, and for analytical purposes – for example to detect and trends in the support requests we receive.

What is our legal basis for collecting your personal information?

Legitimate interests – providing Aspire Assist is in the legitimate interests of Landsec.

Do we share your personal information with anyone else?

We do not share the information you provide through Aspire Assist with any third parties, except to the extent that this is necessary to deal with your request for support. Please contact us using the details below if you want to know more about this.

The security of your personal information

The information you provide through Aspire Assist is subject to Landsec’s standard information security arrangements. Please contact us using the details below if you want to know more about this.

How long do we keep your personal information for?

The information collected through Aspire Assist is retained by Landsec in line with its standard data retention policy – please let us know if you want to know more about this.

Your personal information rights.

You have the right to:

  • Obtain a copy of your personal information
  • Require Landsec to rectify any inaccurate personal information or to add any information that you think is missing.
  • Have personal information about you erased.
  • Restrict the processing of your personal information – i.e. to stop Landsec using it.
  • Object to the processing of your personal information, for example for direct marketing purposes.
  • Have your personal information transferred to another organisation.
  • If applicable, not to be subject to an automated decision-making process.

Our Contact Details

If you have any questions about this Privacy Notice, want to know more about how we handle your personal information or want to complain about our use of it, please contact us at:

Land Securities Properties Limited
Address: 100 Victoria Street, London, SW1E 5JL
Email address:

If you are not happy with any aspect of way Landsec collects and uses your personal information, you can complain to the Information Commissioner's Office, the UK regulator for data protection issues. Please see Please contact us first though and we will always try to resolve any issues you have.

This Privacy Notice was last updated on 03/2024.