We believe our approach to customer service excellence differentiates us from our peers and ensures our clients make us their partner of choice for commercial property relationships.
Working with suppliers
Our philosophy is to develop long-term, mutually beneficial and trust-based partnerships with a limited number of approved suppliers whose values and cultures are complementary to our own. You can find our procurement policy and the activities covered by our supply base below.
Our suppliers are central to how we operate and create unique experiences for our customers. We are constantly looking to improve our internal processes and systems to ensure we deliver excellent customer service.
As part of a recent review of our Purchase to Pay process, we met with a number of our suppliers to understand from them how we can improve their experience. From this we identified a number of key initiatives which we are in the process of implementing:
1. Provide clear and succinct invoice creation guidelines
2. Provide purchase order numbers promptly after work has been awarded
3. Electronic central point of receipt for all invoices
4. Keep suppliers informed regarding payment processing
5. Pay suppliers within 30 days of receipt
The above objectives are supported through improvements to both our internal systems, with the introduction of e-invoicing, and the re-design of supporting processes. Through these efforts we hope to continue building strong and collaborative relationships with our supply chain network and enable prompt and clear payment practices.
Landsec is an approved signatory of the Construction Supply Chain Payment Charter as well as the Prompt Payment Code.