We believe our approach to customer service excellence differentiates us from our peers and ensures our clients make us their partner of choice for commercial property relationships.
Working with suppliers
Our philosophy is to develop long-term, mutually beneficial and trust-based partnerships with a limited number of approved suppliers whose values and cultures are complementary to our own. You can find our procurement policy and the activities covered by our supply base below.
Our suppliers are central to how we operate and create unique experiences for our customers. We are constantly looking to improve our internal processes and systems to ensure we deliver excellent customer service.
As part of a recent review of our Purchase to Pay process, we met with a number of our suppliers to understand from them how we can improve their experience. From this we identified a number of key initiatives which we are in the process of implementing:
1. Provide clear and succinct invoice creation guidelines
2. Provide purchase order numbers promptly after work has been awarded
3. Electronic central point of receipt for all invoices
4. Keep suppliers informed regarding payment processing
5. Pay suppliers within 30 days of receipt
The above objectives are supported through improvements to both our internal systems, with the introduction of e-invoicing, and the re-design of supporting processes. Through these efforts we hope to continue building strong and collaborative relationships with our supply chain network and enable prompt and clear payment practices.
Landsec is an approved signatory of the Construction Supply Chain Payment Charter as well as the Prompt Payment Code.
Paying our suppliers roadmap
- 1) Approval to spend
- 2) Supplier selection
- 3) Supplier onboarding
- 4) Request and raise PO
- 5) PO approved and issued to supplier
- 6) Receipt PO and pay invoice
1) Approval to spend
Budgets are agreed in line with Landsec Delegated Authorities.
2) Supplier selection
The Group Procurement Policy outlines how we vet suppliers, the contracting process and our requirement to tender.
3) Supplier onboarding
All suppliers must be checked to confirm they are financially stable and agree to Landsec terms and conditions. Some may be subject to additional checks, such as confirmation of insurance protection, health & safety compliance, and good management practices in relation to GDPR, technology and cyber management.
Terms and conditions of business
4) Request and raise PO
Once our chosen supplier has completed the onboarding process they are approved, and a PO can be raised for the goods or services.
5) PO approved and issued to supplier
One of Landsec’s initiatives is to provide purchase order numbers promptly to suppliers after work has been awarded.
6) Receipt PO and pay invoice
Landsec’s initiatives include providing clear and succinct invoice creation guidelines to our suppliers. These can be found in the Supplier’ Guide. This guide will help ensure our suppliers are paid within 30 days of receipt of invoice. We also keep our suppliers informed regarding the payment process.